FAQ

I currently do not offer custom orders or pre orders.

 

Ceramic Care & Handling 

-Unless stated, all of my pottery is typically food safe, microwave safe and top dishwasher safe. 

*** I always recommend hand washing all pieces no matter what to prolong longevity, quality and prevent from easy breakage

-Any pieces with gold & mother of pearl luster must not be placed in the microwave, these will spark and possibly cause a fire.

-Pottery does not like rapid change in temperatures. Rapid temperature changes can cause thermal shock and possibly cause your pottery to break or crack.

 

Shipping

-Processing & shipping happen typically between 1-3 days after order is placed

-All of  NMB Ceramics is shipped through the USPS, priority mail with tracking and insurance. I try to do my best to get all items out the door and shipped on time but once it’s in usps’s hands, it is up to them when it is delivered. 

-If you purchase more than one piece and would like combined shipping, please email me once you have parched at nmbceramics@gmail.com and I will refund you the difference if I am able to combine it in one shipping container.

-I reuse and recycle all sorts of  packing materials and boxes and your pottery may arrive in various forms of these recycled items. 

Damaged Items

Please report any damaged pieces within 48 hours of receiving the package. All items are packed carefully before shipping. Insurance claims must be filed in a timely manner. 

If your order arrives broken:

  1. Immediately photograph the package and the broken piece(s)
    2. Contact me ASAP with pictures and information at nmbceramics@gmail.com
    3. Keep the packaging and broken pieces on hand for insurance

Returns/Exchanges 

-I do not accept returns or exchanges. 

- I am the sole maker of all of my pieces. Most pieces are either wheel thrown or hand-built and all glazed by me, not a machine, not by a production potter. This means no piece is absolutely flawless but it is to the highest quality my hands produce. I will explain every detail about each piece in the description and provide as many details to give you the best visuals of what your purchasing.

-Please reach out if you have any concerns immediately when your piece arrives.